Shipping & Return policy:
On our site, we provide free shipping to worldwide. We mark the
parcel as gift or sample, so there is no tax on parcel, you can get your
parcel at your door, and it is door-to-door service. You may not at
home. The delivery company will leave a notice at your door and you can
discuss the proper time with them to delivery the parcel again.
Shipping agents -We use the services of EMS,DHL to deliver your parcel
to your shipping address. Upon processing your order, you will receive
emails with your order confirmation and your tracking number. With this
tracking number, you can track the status of your products at any time
on the courier website.
Shipping Rules and Restrictions - Your order will be processed and shipped out once your payment went through and your shipping address is verified. Though in very rare situation, if any item you ordered is not in stock, you will be notified via email. You can replace it with another item of the same value.
Tracking Methods
after your order is dispatched,
we will offer relative tracking no. & website There are two methods
to get above information from us,
1. Visit our website and re-login to check the update status.
2. Check your e-mail, for we will send update status to your e-mail address.
Note:
(If you can't check it immediately with
the tracking no. , please wait with patience. Some time is required by
Express Company do uploading).
Returns policy
Return /exchange/cancel an order
We understand that exchanging and returning products is often a
frustrating experience, but our site strives to make the process a
simple and straightforward one. If you are not satisfied with your
purchase, we will gladly help you to exchange or return your product,
when it falls within the guidelines below. Items are found to be in
unworn or new, re-saleable condition and packaged in. original box or
packaging.
We implement 180-days return & exchange policy for
customer service purpose, so if for some reasons you are not satisfied
with our items, you must contact us within 6 months by e-mail or our
customer service support. The most important one is that you must
contact us with returning shipping address.
For returns:
If our products
can't meet your requirements and you want to return your items. You
should immediately notify us as soon as possible within 6 months,
stating the detailed reason and the order number. After getting the
return shipping address, all items sent back to us must be in original
condition i.e. not worn, altered or washed, with all tags attached. Or
merchandise will be returned to sender.
For exchange:
Exchange requests must be made
within six months days of order receipt for merchandise. Specify the
exchange item and the new color or style in your email to the customer
service. Items must be in original condition and unworn to be accepted
as an exchange. All items can only exchange for equal price replacement.
Availability of replacement item is guaranteed. You will receive an
e-mail notification upon the completion of exchange processing.
For Cancellation:
Cancellation
of an order must be requested before the order has been dispatched.
Cause that we process all orders as quickly as possible within 6-8 hours
after orderss placing, so we are not always able to cancel an order
after it is placed. Hope yoou can understand in this key point.